Terms and Conditions

CraterView.ai takes an image or a video you supply, runs a restoration model over it and gives you the result. This page says what the service does, what the result is and is not, and what you may and may not send us. It applies to the web app and to the API equally — they are the same service.

Last updated 1 August 2026

Your work stays yours

What you upload is yours, and what comes back is yours. We claim no ownership of either and do not use your files to train anything. The Privacy Policy says what we hold, for how long, and who else touches it.

Accounts and credits

A workspace opens without an email or a card; a temporary account is created for you when you first run a job, and is upgraded in place if you later sign in. Jobs cost credits at the rate each model publishes in GET /v1/models, which is the figure you are charged and the one the workspace quotes before a run. Credit buys priority rather than access: work from an account that has paid is sent to the priority queue, and work from an account that has not waits in the community queue, which is always given a share of capacity and so keeps running while paid work is queued. Accounts also carry a quota on how much work can be queued at once, so one account cannot starve the rest.

Subscriptions

A subscription buys the same priority a credit balance does, for as long as it is paid, and it is the only thing you can buy that renews on its own. The price and the period are shown before you commit and on the Stripe page that takes the payment; the card you pay with is charged again at the start of each period until you cancel, and each renewal is receipted by email.

Canceling. Sign in and open your dashboard: the subscription panel carries a Manage or cancel button, which opens Stripe's billing portal — the same place you change the card or read what you have been charged. Cancel there and the next payment does not happen. Nobody needs to approve it and you do not have to ask us.

Canceling does not shorten the period you have already paid for: your work keeps running on the priority queue until that period ends, and after it the account keeps working on whatever credit it holds, or in the community queue if it holds none. If you cannot reach the dashboard — you have lost access to the account, say, or you are looking at a charge and cannot place it — write to [email protected] and we will sort it out.

Refunds. Write to [email protected] and tell us what happened. Canceling stops the next payment and is the fastest fix; if you want a period refunded, ask and we will look at it. A refunded period ends your place on the priority queue from the moment we process it, so a refund and continued priority are not two things you can have at once.

A subscription grants no credits. It does not expire the credits you bought separately — those never expire — but while it is running your jobs are charged against them as usual, so buying credit you do not need while subscribed is not something we can undo for you. That is why we do not sell credit packs to a subscribed account.

Signed-in accounts can submit a finished result to the gallery, where other signed-in accounts can see it. It is entirely optional, nothing is submitted for you, and nothing you have not submitted is ever shown to anyone.

Submitting publishes both the image you uploaded and the result. A before and after is the point of the page, so consider the original as published as the result.

When you submit, you confirm two separate things. That the image is yours to publish — you took it, or you hold the rights to it. And that everyone identifiable in it has agreed to appear. The second is not implied by the first: owning a photograph is not the consent of the person in it, and that consent is yours to obtain rather than ours to assume. It is everyone rather than anyone deliberately: one person in a group agreeing is not the group agreeing. Do not submit images of other people who have not agreed, and do not submit images of children.

Every submission is reviewed by a person before it appears, and we may decline any submission for any reason or none. A decision to publish is not an endorsement, a verification of the rights you asserted, or a judgement that the image is lawful where you are. We may also remove anything already published, at any time.

You keep ownership. Submitting grants us permission to display those two images on the gallery and nothing else — not advertising, not training, not any other use — and that permission ends when you withdraw. You can withdraw at any time, before or after publication: it comes off the page immediately and the copies made for it are deleted. Your own result is unaffected.

Everything in Acceptable use applies to submissions, and more strictly, because publication is what turns a private file into something we are handing to other people. To report something already on the page, use the address in Reporting abuse.

Fair use of the community queue

The community queue is free and has no fixed allowance — you are not counted down to a number, and running out of credits does not stop you working. It is shared, though, and it is finite. We ask that you use it as a person using a product, not as a pipeline.

If one account or one network takes so much of the community queue that others cannot reasonably use it, we may slow that account's jobs, cap how many it can have waiting, or move it out of the queue entirely. We do not publish a threshold, because a published one is simply the new target; the standard is whether your usage is depriving other people of a shared free service. Paid work is not subject to this — credits are what buy a place at the front, and that is what they are for.

Acceptable use

You must not upload, process or attempt to process:

What the output is, and is not

Restoration models aim to recover what is possible and invent what is missing. For example, a face sharpened from eight pixels is a face the model considered likely, not the face that was there. The same input can produce different faces on different models, and all of them are equally likely.

So our output is not a factual record of the source, and must not be presented as one. Do not use it as evidence, for identification, for a forensic or medical determination, or anywhere a person is affected by what the image appears to show. If the decision matters, the original is the only thing that carries information.

What we do about violations

We can suspend an account, which stops every key on it at once and takes effect on the next request. We can refuse individual jobs. Where the law requires us to report something, we will.

Being straight about the mechanism: an automated check runs over every image while its job is running, and it flags rather than blocks. Nothing is refused on the strength of it, so do not read the absence of a refusal as approval of what you sent. Enforcement is a response to a report or to something we notice, not a gate you pass through.

Submissions to the gallery are the one place a person reads your work, and the difference is worth being precise about. They are reviewed before publication because we would be handing them to other people; that review decides what we publish and is not a check on what you may run. A submission we decline is a refusal to publish rather than a finding about the file.

Reporting abuse

To report abuse write to [email protected]. Include enough detail that we can find what you are describing. Do not attach the material itself.

Changes

We will update this page as the service grows, and the date at the top is when it last changed. Continuing to use CraterView.ai after a change means the current version applies.