Terms and Conditions

CraterView.ai takes an image or a video you supply, runs a model over it and gives you the result. This page says what the service does, what the result is and is not, and what you may and may not send us. It applies to the web app, the iPhone and iPad app and the API equally — they are the same service.

This website (craterview.ai) and the CraterView.ai app for iPhone and iPad are operated by CraterView Vision Technologies Inc..

Your work stays yours

What you upload is yours, and what comes back is yours. We claim no ownership of either and do not use your files to train anything. The Privacy Policy says what we hold, for how long, and who else touches it.

Accounts and credits

A workspace opens without an email or a card; a temporary account is created for you when you first run a job, and is upgraded in place if you later sign in. Paying is not what lets you run work: work from an account that has paid runs on paid compute, which scales with demand, and work from an account that has not is sent to the community queue. The community queue runs on donated compute and might be backed up at times.

The iPhone and iPad app creates an account for you the first time it opens, also without an email or a card, and your devices that share an iCloud Keychain use the same account. To buy in the app you first sign in with Apple, so that what you buy is on an account you can always get back to, from any device and from the web. Credit and a subscription work everywhere, wherever you bought them.

Subscriptions

A subscription puts your work on paid compute, as a credit balance does, for as long as it is paid: all of it on an unlimited subscription, and up to its monthly allowance of work on a limited one, after which your work runs on the community queue until the next period. It is the only thing you can buy that renews on its own. You can subscribe on the website, where Stripe takes the payment, or in the iPhone and iPad app, where the App Store does. A subscription is cancelled where it was bought.

On the website. The price and the period are shown before you commit and on the Stripe page that takes the payment; the card you pay with is charged again at the start of each period until you cancel, and each renewal is receipted by email.

Cancelling. For a subscription bought on the website, sign in and open the Account page, from the menu that names your account: the subscription panel carries a Manage or cancel button, which opens Stripe's billing portal — the same place you change the card or read what you have been charged. Cancel there and the next payment does not happen. Nobody needs to approve it and you do not have to ask us.

Cancelling does not shorten the period you have already paid for: your work keeps running on paid compute until that period ends, and after it the account keeps working on whatever credit it holds, or in the community queue if it holds none. If you cannot reach that page — you have lost access to the account, say, or you are looking at a charge and cannot place it — write to support@craterview.ai and we will sort it out.

Refunds. For a payment made on the website, write to support@craterview.ai and tell us what happened. Cancelling stops the next payment and is the fastest fix; if you want a period refunded, ask and we will look at it.

In the iPhone and iPad app. A subscription or a credit pack bought in the app is sold through the App Store and billed to your Apple Account. Apple shows the price and the period before you confirm, charges again at the start of each period until you cancel, and sends the receipts. To cancel, open Settings on your iPhone or iPad, tap your name, then Subscriptions. Deleting the app or your CraterView.ai account does not cancel it, because only Apple can. Cancelling keeps the period you have already paid for, as on the website. Refunds for App Store purchases are Apple's to give: ask for one at reportaproblem.apple.com. If Apple refunds a credit pack, its credit is taken back off your account.

A subscription grants no credits and it does not expire the credits you bought separately. Whatever credits you have will be spent as usual, regardless of your subscription status.

The iPhone and iPad app

The app is licensed to you under Apple's standard Licensed Application End User License Agreement, which covers installing and using the app itself. These terms cover the service the app connects to, which is the same service as the website and the API, and both apply. For help with the app, write to support@craterview.ai rather than to Apple.

Signed-in accounts can submit a finished result to the gallery, where other signed-in accounts can see it. It is entirely optional, nothing is submitted for you, and nothing you have not submitted is ever shown to anyone. A few posts are also shown to visitors who are not signed in, and only with separate permission from whoever owns the image.

The models typically retain a derived version of the input image as part of the result for a before-and-after comparison. Treat the original as published along with the result.

When you submit, you confirm two separate things. That the image is yours to publish — you took it, or you hold the rights to it. And that everyone identifiable in it has agreed to appear (for a child, that you are their parent or guardian). The second is not implied by the first: owning a photograph is not the consent of the person(s) in it, and that consent is yours to obtain rather than ours to assume.

Every submission is reviewed by a person before it appears, and we may decline any submission for any reason or none. A decision to publish is not an endorsement, a verification of the rights you asserted, or a judgement that the image is lawful where you are. We may also remove anything already published, at any time.

You keep ownership. Submitting grants us permission to display those two images, and any description you write to go with them, on the gallery and nothing else — not advertising, not training, not any other use — and that permission ends when you withdraw. The reviewer may edit a description before publishing it. You can withdraw at any time, before or after publication: it comes off the page immediately. Your own kept copies are unaffected.

Everything in Acceptable use applies to submissions, and more strictly, because publication is what turns a private file into something we are handing to other people. To report something already on the page, use the address in Reporting abuse.

Fair use of the community queue

The community queue is free and has no fixed allowance. It is shared, though, and it is finite, so please be considerate of others.

If one account or one network takes so much of the community queue that others cannot reasonably use it, we may slow that account's jobs, cap how many it can have waiting, or move it out of the queue entirely. Please buy credits or subscribe to a plan when you need a quicker turnaround time.

Acceptable use

You must not upload, process or attempt to process:

What the output is, and is not

Restoration models aim to recover what is possible and invent what is missing. For example, a face sharpened from eight pixels is a face the model considered likely, not the face that was there. The same input can produce different faces on different models, and all of them are equally likely.

So our output is not a factual record of the source, and must not be presented as one. Do not use it as evidence, for identification, for a forensic or medical determination, or anywhere a person is affected by what the image appears to show. If the decision matters, the original is the only thing that carries information.

What we do about violations

We can suspend an account. Where the law requires us to report something, we will.

An automated check runs over the part of each image a job works on, while the job is running, and it flags rather than blocks. Do not read the absence of a refusal as approval of what you sent. Enforcement is a response to a report or to something we notice, not a gate you pass through.

Submissions to the gallery are the one place a person inspects your result, because we would be handing them to other people. That review decides only what we publish.

Reporting abuse

To report abuse, write to abuse@craterview.ai. Include enough detail that we can find what you are describing. Do not attach the material itself.